FREQUENTLY ASKED QUESTIONS
Q: What is your Returns Policy?
For more information about our returns policy, please refer to our dedicated Returns Policy page. It outlines the details and procedures regarding returns, including eligibility criteria, timeframes, and any associated fees. We strive to ensure customer satisfaction, and our policy provides the necessary guidelines for smooth and hassle-free returns.
Q: Do you offer exchanges for your products?
Please note that, in order to maintain the integrity of our products, we only offer returns. If you have any concerns or are dissatisfied with your purchase, we have implemented a straightforward return process to ensure your satisfaction. Kindly follow the instructions outlined in our Returns Policy to initiate the return and receive a refund. Our dedicated customer support team is available to assist you with any questions or inquiries you may have regarding the return process. We appreciate your understanding and cooperation in maintaining the quality and integrity of our products.
Q: Do you have a physical store where I can pick up my order?
No, we currently do not have a physical store where you can pick up your order. We operate exclusively as an online store, and all orders are shipped directly to the provided address. We strive to ensure a convenient and efficient delivery process for our customers. If you have any specific delivery preferences or requirements, please let us know, and we will do our best to accommodate them. Email our customer support team support@noya.hair with any inquiries or concerns regarding your order.
Q: How long does it take for the hair to be dispatched after the purchase?
After your purchase, we strive to dispatch the hair within 48 hours. Our team works diligently to ensure timely processing and shipment of your order. Please note that dispatch times may vary depending on the availability of the specific hair product or any unforeseen circumstances. Rest assured, we make every effort to get your hair dispatched as quickly as possible so that you can start enjoying your new look.
Q: How many packs of Noya hair will I need for a full head?
For a complete and classic look, we recommend using 4 bundles, however, if you desire a full look, we suggest considering our 5-bundle option
Q: Can I mix different colors of braiding hair for a more unique look?
Yes, you have the option to purchase individual bundles at £9 or £12 a bundle. If you're looking to buy 4 bundles, we recommend a 50/50 split, with 2 bundles of the dominant color and 2 bundles of the subtle color. For a balanced and highly voluminous look, we suggest purchasing 3 bundles of the dominant color and 2 bundles of the subtle color. Alternatively, consider purchasing some of our premixed hair such as: Harna, Launi or Awọ.
Q: How long will my braids typically last?
The duration of your braids can vary depending on several factors, including your natural hair type, the braiding technique used, and how well you care for your braids. On average, braids can last anywhere from two to eight weeks. However, it's important to note that water exposure, excessive sweating, and other environmental factors can affect the lifespan of your braids.
To ensure the longevity of your braids, it's essential to take proper care of them. This includes regularly moisturizing your scalp, avoiding excessive manipulation or pulling on the braids, and protecting them during water activities. We highly recommend referring to our Noya Hair Guide for detailed instructions on how to care for your braids. Our guide provides valuable tips on maintaining the integrity of your braids and maximizing their lifespan. By following the guidance in our guide and giving your braids the attention they deserve, you can enjoy them for an extended period while keeping them in excellent condition.
Q: How can I effectively maintain and take care of the hair to ensure its longevity and optimal appearance?
For effective maintenance and care of the hair, we recommend referring to our Noya Hair Guide. It provides detailed instructions on how to braid, style, along with tips to maximize the lifespan of your braiding hair. By following our guide, you can ensure your hair stays in great condition and retains its beautiful appearance
Q: Is Noya Hair synthetic or human hair?
Our hair is made from premium synthetic silk and high-temperature fiber, ensuring excellent quality and numerous benefits. It boasts a soft, lightweight, and silky texture with French curls, providing a natural-looking finish to your braid
Q: Can I use heat styling tools on Noya Hair extensions?
To maintain the integrity of the hair, we advise against using heat, as it can cause the hair to melt. Instead, we recommend asking the braider to tie a knot where you desire the curl to begin. This will help seal the hair and maintain the desired curl.
Q: What is the best way to store and maintain unused Noya Hair extensions?
Keep the braiding hair in its original packaging or a sealed container to protect it from dust, dirt, and moisture.
Store the hair in a cool and dry place, away from direct sunlight, to prevent fading or discoloration.
Avoid tangling or knotting the hair by gently coiling or folding it and securing it with a hair tie or clip.
If the hair becomes tangled, carefully comb through it using a wide-toothed comb or your fingers to remove any knots.
To maintain the quality and texture of the hair, do not use excessive heat, such as hot styling tools.
Periodically check the stored hair for any signs of damage or insect infestation. If you notice any issues, discard the affected hair.
Q: Can I swim or exercise with Noya Hair extensions?
Swimming can have an impact on any protective hairstyle, and braids are no exception. The exposure to water, especially chlorinated or saltwater, can affect the longevity and appearance of the braids. Additionally, sweat from physical activities can also impact the braids. It's important to take proper care and follow recommended maintenance routines to minimize the effects of swimming and sweat on your braid
Q: If I cut the hair, will it maintain the curl pattern?
Yes, cutting the hair will maintain its curl pattern. However, it's important to communicate with the braider to ensure they cut at the end of the curl. Additionally, we have exciting news to share: in the coming weeks, we will be introducing new lengths to our collection
Q: Do you need to use hot water to seal the ends?
No, Noya Hair is not compatible with hot water. Do not use hot water to seal the hair, as it will cause damage to both the hair and the curls. To effectively seal the hair, we recommend asking the braider to tie a knot where you desire the curl to begin.
Q: Is Noya Hair reusable?
Please note that we do not recommend reusing the hair due to the potential for damage during the removal process, such as attempting to undo the knots can result in damage that renders the hair unsuitable for reuse.To maintain the best appearance and quality of the hair, we suggest using new bundles for each installation or leftover hair. This ensures a fresh and optimal look for your braids.